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Making inbound incredible

Making inbound incredible

Wed, Apr 22, 2009

Many organisations rely on their inbound contact centre for sales or customer service recovery (technical helplines etc). These inbound moments of truth have been shown in research to directly impact customer satisfaction, loyalty, retention and re-purchase but just how many are truly incredible? This issue we explore inbound tools and techniques that can improve inbound for callers, for agents and for business - and some of it is just better use of what you already have!

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March 2009 - Making Lemonade from Lemon Peel

March 2009 - Making Lemonade from Lemon Peel

Mon, Mar 09, 2009

As economic times get tough, the saying ' if the world gives you lemons, make lemonade' doesn't cut it any more. So if you're used to lemons but all you have is lemon peel, what is a business to do? Investigate a new lemonade recipe with two cups of greater efficiency, three spoons of boosted productivity, a grating of new approaches and a pinch of simple, clever and fast technology. Read on!

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