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From the High Chair Archive

Inbound Intelligence is an Oxymoron

Inbound Intelligence is an Oxymoron

Thu, Apr 23, 2009

Oxymoron: n. as stupid as an ox (no, just joking); Oxymoron (ok-si-mawr-on): n. a figure of speech in which two words or phrases of opposite meaning are set together for emphasis or meaning (eg cruel kindness). So is intelligent inbound an oxymoron?

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Real-time hits the big time

Real-time hits the big time

Tue, Mar 10, 2009

Where are you in the time continuum - 'I want it now' or 'whenever'? May we suggest there are some advantages to instant gratification, particularly where contact centre reporting is concerned.

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