Anna is the editor of the breaklines mini-mag. Contact Anna with any feedback or comments on breaklines at anna.kay@ipscape.com.au
Tue, Mar 10, 2009
As economic times get tough, the saying ' if the world gives you lemons, make lemonade' doesn't cut it any more. So if you're used to lemons but all you have is lemon peel, what is a business to do? Investigate a new lemonade recipe with two cups of greater efficiency, three spoons of boosted productivity, a grating of new approaches and a pinch of simple, clever and fast technology. Read on!
Wed, Feb 18, 2009
IPscape Pty Ltd today reported the current economic downturn has boosted sales of its pay-as-you-go call centre solutions and pay-if-you-use disaster recovery service. Latest IPscape deals include Thomas Direct, a Queensland based outsourcer; professional sales and lead generation company, Strike Force Sales; Home Based Call Centres (HBCC) and SEMA, a marketing IT solutions group.
Tue, Mar 17, 2009
Home Based Call Centre (HBCC) has implemented IPscape’s software-as-a-service call centre solution to manage and streamline its growing agent-at-home business. The IPscape solution has simplified operations, improved agent productivity and enabled cost-effective scalability for the Brisbane-based business.
Wed, Mar 11, 2009
IPscape and SEMA today announced an alliance agreement whereby SEMA will offer Software as a Service (SaaS) contact centre services based on IPscape technology. The alliance adds inbound, outbound and blended hosted contact centre services to existing SEMA business solutions and the ‘largest privately owned direct mail operation in Australia.’
Thu, Apr 23, 2009
Many organisations rely on their inbound contact centre for sales or customer service recovery (technical helplines etc). These inbound moments of truth have been shown in research to directly impact customer satisfaction, loyalty, retention and re-purchase but just how many are truly incredible? This issue we explore inbound tools and techniques that can improve inbound for callers, for agents and for business - and some of it is just better use of what you already have!
Thu, Apr 23, 2009
At 2am there is a segment of the population that wants better skincare, a better cleaning system or flatter abs. Funnily enough, at 11am there is another segment wanting the same thing as well as the latest diets, next generation cookware and revolutionary shampoo. It’s direct response television and it’s a multi-billion dollar business that is dependent on the effectiveness of the inbound call centre for sales.
Thu, Apr 23, 2009
Australian contact centre provider IPscape today launched IPscape for Salesforce, a fully integrated contact centre module for salesforce.com. IPscape for Salesforce includes all the standard features of IPscape’s award-winning solutions such as predictive dialler, voice recording, IVR, queue management, real-time reporting and communication via voice, SMS or email.
Thu, Apr 23, 2009
IPscape, the Australian Software-as-a-Service (SaaS) contact centre specialist, has launched the IPscape alliance program for resellers of its pay-as-you-use contact centre and call centre solutions. IPscape is a perfect fit for resellers with telco, systems integration or SaaS expertise that want to extend services into downturn-friendly SaaS call centre solutions and stop leaving money on the table.
Thu, Apr 23, 2009
"We found IPscape’s flexibility couldn’t be matched by others, helping us to quadruple our customer base in 12 months" Teleconnexions (formerly Customer Contact Solutions)
RSS 2.0 Feed