Simon is the CEO at IPscape and while overseeing the IPscape business also finds time to speak at conferences and seminars on next-generation call centres and the technologies that drive them.
Tue, Mar 10, 2009
Efficiency improvements impact financial results, call centre productivity and marketing’s ability to capitalise on even a fleeting window of opportunity. SaaS or opex contact centre solutions deliver advanced functionality without upfront capex plus six key efficiencies.
Tue, Mar 10, 2009
Where are you in the time continuum - 'I want it now' or 'whenever'? May we suggest there are some advantages to instant gratification, particularly where contact centre reporting is concerned.
Thu, Apr 23, 2009
Oxymoron: n. as stupid as an ox (no, just joking); Oxymoron (ok-si-mawr-on): n. a figure of speech in which two words or phrases of opposite meaning are set together for emphasis or meaning (eg cruel kindness). So is intelligent inbound an oxymoron?
Thu, Apr 23, 2009
In case you've missed it, the next big thing in marketing and customer service isn't twitter - it is relevance. While the entire world is a-flutter with twitter and social media (blogs, facebook, Linkedin etc) they are merely a reaction to the consumer push for more relevant communication (on their terms).
RSS 2.0 Feed