A Voice from the Cloud

After more years in call centres, or serving call centres, than I really want to remember, on demand voice is really something to get excited about - not it per se but how it can transform a call centre business. And from where I sit there seems to be plenty of good, bad and pretty weird things going on the call centres. This blog is my view on the industry, technology and why voice in the cloud is going to be transformational - really, just watch!