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From the High Chair

It's a fact that babies and CEO's occupy the high chair. While a baby's communication skills restrict commentary on their high chair view, CEO's typically don't suffer the same restrictions. From a chief executive's viewpoint, can a call centre be a profit centre? and how do you move from cost-centre to a valued part of the business? From the High Chair delves into an executive view of call centres and contact centres.

In the Apple Press

Operational managers live in a pressure filled environment; every last drop of efficiency needs to be pressed out and leveraged. In the Apple Press comments on all things operational with explanations and discourses on doing more with less.