It's a fact that babies and CEO's occupy the high chair. While a baby's communication skills restrict commentary on their high chair view, CEO's typically don't suffer the same restrictions. From a chief executive's viewpoint, can a call centre be a profit centre? and how do you move from cost-centre to a valued part of the business? From the High Chair delves into an executive view of call centres and contact centres.
Thu, Apr 23, 2009
Oxymoron: n. as stupid as an ox (no, just joking); Oxymoron (ok-si-mawr-on): n. a figure of speech in which two words or phrases of opposite meaning are set together for emphasis or meaning (eg cruel kindness). So is intelligent inbound an oxymoron?
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