RSS 2.0 FeedVideo: Teleconnexions technology insights
Thu, Apr 23, 2009
"We found IPscape’s flexibility couldn’t be matched by others, helping us to quadruple our customer base in 12 months" Teleconnexions (formerly Customer Contact Solutions)
Story-telling from the call centre
Theories are great to expand our minds to 'what might' but most people want to take it a little further and demonstrate 'what can'. Our story-telling department highlights the real-world experience of those working in the call centre business.
Inbound Makes Inroads for Teleconnexions
Thu, Apr 23, 2009
At 2am there is a segment of the population that wants better skincare, a better cleaning system or flatter abs. Funnily enough, at 11am there is another segment wanting the same thing as well as the latest diets, next generation cookware and revolutionary shampoo. It’s direct response television and it’s a multi-billion dollar business that is dependent on the effectiveness of the inbound call centre for sales.