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Real-time hits the big time
Mon, Mar 09, 2009
Where are you in the time continuum - 'I want it now' or 'whenever'? May we suggest there are some advantages to instant gratification, particularly where contact centre reporting is concerned.
From the High Chair
It's a fact that babies and CEO's occupy the high chair. While a baby's communication skills restrict commentary on their high chair view, CEO's typically don't suffer the same restrictions. From a chief executive's viewpoint, can a call centre be a profit centre? and how do you move from cost-centre to a valued part of the business? From the High Chair delves into an executive view of call centres and contact centres.