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Stop and look

Feature articles discuss the state of the industry, new approaches and impacts on contact centres.

Home-workers: they’re out there...

Home-workers: they’re out there...

by Tim Ambler

Tue, Mar 10, 2009

They’re out there ... somewhere. Hundreds of them, dotted all over the country. You know they’re there, but you can’t see them. You’d love them to be yours; it’d be so much easier for you. If they could be harnessed where they are, you wouldn’t have to provide them with all the comforts – sofas, microwaves, fruit - that you have to provide them if they were here. Home-based agents, home-workers, home-sourcing or agents-at-home - whatever name you relate to - are becoming an increasingly common phenomenon.

No capex? try no hassle opex!

No capex? try no hassle opex!

by Simon Burke

Tue, Mar 10, 2009

Efficiency improvements impact financial results, call centre productivity and marketing’s ability to capitalise on even a fleeting window of opportunity. SaaS or opex contact centre solutions deliver advanced functionality without upfront capex plus six key efficiencies.