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Story-telling from the call centre

Theories are great to expand our minds to 'what might' but most people want to take it a little further and demonstrate 'what can'. Our story-telling department highlights the real-world experience of those working in the call centre business.

Making home-based, profit-based

Making home-based, profit-based

by Anna Kay

Tue, Mar 17, 2009

Home Based Call Centre (HBCC) has implemented IPscape’s software-as-a-service call centre solution to manage and streamline its growing agent-at-home business. The IPscape solution has simplified operations, improved agent productivity and enabled cost-effective scalability for the Brisbane-based business.

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