Take a hint?
Hints, tips and other morsels of advice to help bring out the best in your contact centre.
by The IPscape Tech Team
Tue, Mar 10, 2009
Twelve steps to help your call centre shine in the efficiency stakes but while we haven't included as the first step 'admit you have an efficiency problem', almost all contact centres - inbound or outbound - could hitch up their efficiency trousers!
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by Jason Hime
Tue, Mar 10, 2009
Getting the most out of an outbound or telemarketing team is a mix of psychology, encouragement and leveraging clever technology. We provide six suggestions to get more 'out'...
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