This mini-magazine is designed to provide stories, ideas and hints for your call centre as well as news and insights from IPscape, the mini-magazine publisher. Our aim is to provide a range of stories in a simple, clever and fast way every month - a 15 minute read that is enjoyable, informative and maybe with an 'a-ha' or two along the way.
Tue, Mar 10, 2009
As economic times get tough, the saying ' if the world gives you lemons, make lemonade' doesn't cut it any more. So if you're used to lemons but all you have is lemon peel, what is a business to do? Investigate a new lemonade recipe with two cups of greater efficiency, three spoons of boosted productivity, a grating of new approaches and a pinch of simple, clever and fast technology. Read on!
Tue, Mar 10, 2009
Efficiency improvements impact financial results, call centre productivity and marketing’s ability to capitalise on even a fleeting window of opportunity. SaaS or opex contact centre solutions deliver advanced functionality without upfront capex plus six key efficiencies.
Tue, Mar 10, 2009
They’re out there ... somewhere. Hundreds of them, dotted all over the country. You know they’re there, but you can’t see them. You’d love them to be yours; it’d be so much easier for you. If they could be harnessed where they are, you wouldn’t have to provide them with all the comforts – sofas, microwaves, fruit - that you have to provide them if they were here. Home-based agents, home-workers, home-sourcing or agents-at-home - whatever name you relate to - are becoming an increasingly common phenomenon.
Tue, Mar 17, 2009
Home Based Call Centre (HBCC) has implemented IPscape’s software-as-a-service call centre solution to manage and streamline its growing agent-at-home business. The IPscape solution has simplified operations, improved agent productivity and enabled cost-effective scalability for the Brisbane-based business.
Tue, Mar 10, 2009
Where are you in the time continuum - 'I want it now' or 'whenever'? May we suggest there are some advantages to instant gratification, particularly where contact centre reporting is concerned.
Tue, Mar 10, 2009
While there's plenty of talk about moving to an opex model, what can you really expect when moving from capex to opex?
Wed, Mar 11, 2009
IPscape and SEMA today announced an alliance agreement whereby SEMA will offer Software as a Service (SaaS) contact centre services based on IPscape technology. The alliance adds inbound, outbound and blended hosted contact centre services to existing SEMA business solutions and the ‘largest privately owned direct mail operation in Australia.’
Wed, Feb 18, 2009
IPscape Pty Ltd today reported the current economic downturn has boosted sales of its pay-as-you-go call centre solutions and pay-if-you-use disaster recovery service. Latest IPscape deals include Thomas Direct, a Queensland based outsourcer; professional sales and lead generation company, Strike Force Sales; Home Based Call Centres (HBCC) and SEMA, a marketing IT solutions group.
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