The breaklines writers have done time in call centres in Australia, Asia or Europe so they understand call centres from the inside (including where clever technology can make a real difference) and from an outside business and technology perspective. Our aim is to provide a range of stories in a simple, clever and fast way every month - a 15 minute read that is enjoyable, informative and maybe with an 'a-ha' or two along the way.

We encourage you to subscribe and be among the first to read each new issue. An RSS feed is also available.

Feedback and comments are always welcome on email anna.kay@ipscape.com.au or you can call on our freecall service.

Anna Kay, Editor